How to Edit Technician Type

Account admins can update a technician's type directly from the technician profile in the Inspect Point backend. This allows you to adjust access and functionality without needing to recreate the technician.

📱 App vs. Portal Access by Technician Type

Technician type also determines where a technician can log in. There are two places a technician can access Inspect Point: the iOS mobile app and the technician portal at technicians.inspectpoint.com.

⚠️ Schedule Only technicians cannot log into the iOS mobile app. They access Inspect Point through the technician portal at technicians.inspectpoint.com only. If a Schedule Only technician tries to log into the iOS app, the app will reject the login — this is expected and is determined by their technician type.

🔧 How to Change a Technician Type

1. Navigate to: Backend → Settings → Technicians
2. Select the technician you want to update
3. On the Edit Technician page, locate the Technician Type section
4. Choose the desired option:
   • Full – Full access to inspections and service functionality
   • Service only – Limited to service-related work
   • Schedule only – Limited to scheduling functionality
5. Click Save

⚠️ License Requirements

When updating a technician type, Inspect Point will automatically check your available licenses.

• If your account has sufficient licenses, the change will save immediately
• If not, you'll see an error message indicating that additional licenses are required

If you need to upgrade your licenses, please contact your Customer Success Manager.

✅ What Happens Next

Once saved:

• The technician type is updated immediately
• The change is reflected throughout the system
• The technician will have access based on their new technician type