How to Reset a Technician's Password

There are two ways to reset a technician’s password in Inspect Point—either through the backend as an admin or directly from the mobile app.

💡 Note: A technician must have an email address associated with their profile to reset their password via the mobile app. For more on technician setup, refer to the Technician Setup article. 

Option 1: Reset from the Backend

Admin users can reset technician passwords at any time without needing the current password.

To do this:

1. Navigate to Settings > User Management > Technicians
2. Click on the technician’s username
3. At the top of the Technician Detail screen, select Change Password
4. You will be directed to a new screen to create and confirm a new password
5. Click Save to complete the reset

Option 2: Reset from the Mobile App

If an email address is associated with the technician’s profile, they can reset their own password in the field. They will need access to a web browser and their inbox. 

1. Open the Inspect Point mobile app
2. Tap Forgot Password? on the login screen
3. You will be redirected to a webpage where you will enter the email address linked to the technician account
4. If the email address is recognized, an email with the subject Reset Password Instructions will be sent from no-reply@inspectpoint.com
5. Click the link in the email to create a new password

Need help? Contact our Support Team at support@inspectpoint.com or submit a support ticket via the web widget on the bottom-left on your screen.