The AI Inspection Assistant Insights Dashboard gives you a clear view into how AI is performing across your inspections — from issues detected to how they're handled by your team.
Use this dashboard to understand:
- How often the Inspection Assistant is catching issues
- Whether those issues are being resolved or dismissed
- Where technicians may need coaching
- Whether the Inspection Assistant is providing value or creating noise
📍 How to Access
There are two ways to access the Inspection Assistant Insights Dashboard:
Analytics Tab (Navigation Menu) → Dashboards → Inspection Assistant Insights
Dashboard Tab (Navigation Menu) → Click the Ellipses (...) → Inspection Assistant Insights
From here, you can toggle between:
- Overview — high-level performance and trends
- Tech Performance — technician-level breakdowns and coaching insights
📊 Overview Tab
The Overview tab shows how the Inspection Assistant is performing across all inspections.
At the top of the dashboard, you can filter your data by Date Range to focus on a specific time period.
📈 Issues Caught vs Resolved
This chart tracks how AI-detected issues are handled over time:
- Caught (Blue) — total issues flagged by AI
- Resolved (Green) — issues corrected by technicians
- Escaped (Red) — issues not addressed
Use this to understand trends:
- Are more issues being resolved over time?
- Are issues being ignored or slipping through?
📌 Key Metrics
These summary cards provide a quick snapshot of performance:
- Total Existing Issues — total issues currently in the system
- Total Open Issues — issues still awaiting action
- Avg Processing Time — how long it takes to review issues
- Avg # of Resubmissions — how often inspections are sent back for correction
- Escaped Issues — issues that were not resolved
📊 Performance Summary
Additional metrics help quantify impact:
- Issues Caught — total number of issues flagged by AI
- Resolution Rate — percentage of issues resolved
- Estimated Time Saved — time saved using AI assistance
- Techs Needing Coaching — number of technicians flagged for improvement
👉 Resolution Rate is the key metric - A higher resolution rate indicates AI is providing actionable value.
🧠 Top Issue Categories
This section highlights the most common types of issues being flagged.
Use this to:
- Identify common gaps in inspections
- Focus training and coaching efforts
⚖️ Dismissed vs Resolved by Issue Type
This view compares how each issue type is handled:
- Which issues are resolved
- Which are dismissed
This is critical for identifying noise:
- If an issue type is frequently dismissed, it may not be useful
- If it's consistently resolved, it's likely providing real value
👤 Tech Performance Tab
The Tech Performance tab helps you understand how individual technicians are interacting with the Inspection Assistant.
📋 Technician Performance Table
This table gives a roster view of each technician — their issues flagged, resolution rate, top issue type, resubmissions, and a coaching priority status.
- Issues Flagged — number of issues AI identified
- Resolution Rate — percentage of issues resolved
- Top Issue — most common issue type
- Average Resubmissions — how often their inspections are sent back
- Coaching Priority — whether attention is needed
🚨 Coaching Priority
This tab surfaces alerts when a technician's metrics cross certain thresholds. Technicians may be flagged for Immediate Intervention, meaning a low resolution rate or frequent issues.
Other priority levels may appear depending on the technician's performance.
Use this to:
- Identify who needs support
- Prioritize training efforts
- Improve overall inspection quality
📊 Technician Breakdown
Click a technician’s name to view a detailed breakdown of their performance.
This view highlights:
- How their performance compares to the team average
- Their most common issue types
- Key focus areas for improvement
- Any performance flags or coaching indicators
Use this to better understand individual trends and provide targeted coaching where it’s needed most.
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