Technicians can reset their own password. In the event a technician cannot reset their password, backend administrators can reset passwords for technicians. The steps below can be followed in order to reset a technicians password.
Step 1: Navigate to Technician Listing Screen
Click Users tab then Technicians
Step 2: Navigate to the technician you would like to reset
Click the Username for the technician you wish to change the password for
>>> In this example we will change the password for Tim Tebow
Step 3: Click Change Password
Click Change Password on the technician detail screen
Step 4: Enter new password
Enter and confirm the new password.
Click Update when done
>>> A success message will pop up indicating the password has been successfully updated
Step 5: Provide new password to your technician
Provide the new password to your technician is a secure manner. It is a bad security practice to supply an email and a password to a user in the same email.